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Our Services

Six areas.
Every detail, handled.

We define scope clearly — for our team and for yours. Each service below outlines exactly what Mukhtar manages, and what falls outside our current remit.

How scope works at Mukhtar: We manage the coordination, sourcing, confirmation, and follow-up. Vendor costs are passed through at cost or at the agreed commission rate. Our fee covers the service layer — not the underlying spend. Scope boundaries are defined at onboarding and documented in your service agreement.

01
Business Travel

Domestic and international travel managed end to end — flights, hotels, ground transport, and full itinerary coordination.

Retainer & Per-Service

Corporate travel in Pakistan requires active management — airline availability changes, visa timelines, hotel quality varies significantly. Mukhtar handles the entire travel lifecycle for your team, from initial booking through post-trip follow-up, so your employees travel without friction and your HR team isn't managing it manually.

In Scope
  • Domestic flight bookings (all major Pakistani routes)
  • International flight bookings — economy, business class
  • Hotel bookings — Lahore and domestic destinations
  • International hotel coordination
  • Airport transfer arrangements
  • Itinerary compilation and distribution
  • 24-hour travel day support (coordinator on call)
  • Rescheduling and cancellation management
  • Visa documentation coordination (Pakistan outbound)
  • Group travel for delegations and executive teams
Out of Scope
  • Visa processing or consular applications (we coordinate, not submit)
  • Travel insurance procurement
  • Expense reimbursement processing
  • International ground transport beyond airport transfers
  • Real-time flight tracking notifications

Note on vendor spend: Flight and hotel costs are settled directly with the supplier or billed through at cost with a transparent coordination fee. No markup on vendor spend without prior agreement.

02
Corporate Hospitality

Restaurant reservations, client entertainment, venue bookings, and event support for corporate occasions in Lahore.

Per-Service

Corporate dining and entertainment in Lahore requires knowing the right establishments, the right contacts, and the right moments to confirm. Mukhtar maintains active vendor relationships with Lahore's top restaurants, private venues, and hospitality providers — giving your team priority access without the coordination burden.

In Scope
  • Restaurant reservations — fine dining, business lunch, private rooms
  • Client entertainment planning and venue recommendation
  • Private venue bookings for meetings and corporate events
  • Catering coordination for office events (up to 100 guests)
  • Special occasion setup — flowers, cake, arrangements
  • Conference room and meeting space booking
  • Guest hospitality coordination during client visits to Lahore
  • Event day point-of-contact and on-ground support
Out of Scope
  • Large-scale event production (100+ guest events)
  • AV and technical event equipment
  • Full event management (we coordinate, not produce)
  • Entertainment booking (musicians, performers)

Note on availability: High-demand venues in Lahore — particularly private dining rooms — require advance booking. For critical client visits, request at least 72 hours ahead. Emergency requests are handled on best-effort basis.

03
Executive PA Support

Personal assistant services for senior executives — appointments, errands, procurement, and day-to-day coordination delivered through your assigned Mukhtar coordinator.

Retainer

This is the most relationship-intensive service Mukhtar offers. An executive PA arrangement means your coordinator learns your preferences, your priorities, and your standards over time. It is not a transactional service — it is a working relationship built on repetition and trust. Available on monthly retainer only.

In Scope
  • Appointment scheduling and calendar management coordination
  • Personal errand management within Lahore
  • Procurement — personal and household items
  • Driver and transport coordination
  • Restaurant and social booking for executives
  • Gift sourcing and delivery coordination
  • Vendor liaison (contractors, services, repairs)
  • Document collection and drop-off
  • Confidential personal requests handled discreetly
Out of Scope
  • Legal, medical, or financial advisory
  • Direct calendar access or email management
  • Staff management or HR functions
  • Physical presence at client offices (coordinator is remote)
  • On-demand 24/7 availability (operating hours apply)

Confidentiality note: All executive PA arrangements are governed by an NDA at the individual coordinator level, not just company level. Information shared in this context is never disclosed to other team members without explicit instruction.

04
Hotel & Accommodation

Corporate-rate hotel arrangements, long-stay bookings, and delegation accommodation management for visiting executives in Lahore and across Pakistan.

Per-Service & Retainer

Companies with frequent visiting executives or international clients need a reliable accommodation partner — one who knows the right properties in Lahore, has direct relationships with property managers, and can handle group bookings, room upgrades, and last-minute changes without friction. Mukhtar maintains vendor relationships with Lahore's leading business hotels and serviced apartments.

In Scope
  • Corporate rate negotiation with Lahore properties
  • Single and group hotel bookings — short and long stay
  • Serviced apartment coordination for extended stays
  • VIP guest arrival coordination (room preferences, welcome)
  • Delegation accommodation for multi-person visits
  • Domestic hotel bookings (Karachi, Islamabad, other cities)
  • Modification, cancellation, and no-show management
  • Billing consolidation for multi-room bookings
Out of Scope
  • Residential property leasing or longer-term rentals
  • International hotel bookings (referral available)
  • Property inspection or audit services
  • F&B management at properties

Corporate rates: High-frequency clients may benefit from negotiated corporate rates with specific Lahore properties. This is arranged at onboarding and applies to all future bookings at those properties.

05
Curated Experiences

Team activities, cultural visits, and bespoke experiences for visiting clients, executive retreats, and corporate milestone moments.

Per-Service

Lahore is one of Pakistan's most culturally rich cities — and most corporate visitors see almost none of it. Mukhtar designs and coordinates curated experiences for corporate clients: from walled-city cultural visits to team dinners at historic venues, from cooking experiences to evening entertainment for international delegations. Each experience is tailored to the guest profile and occasion.

In Scope
  • Cultural tours — walled city, Lahore Fort, historic sites
  • Curated food experiences — street food, restaurant journeys
  • Private dining experiences at selected venues
  • Team activity coordination — small group (up to 30)
  • Corporate retreat day planning
  • Client entertainment evenings for visiting delegations
  • Milestone experiences (business anniversaries, closings)
  • Custom itinerary design for visiting international executives
Out of Scope
  • Large-scale entertainment productions
  • Activities requiring specialised licences
  • Overnight or multi-day trip management
  • Sports events or competitive team experiences

Lead time: Curated experiences require minimum 5 business days to design and confirm. Custom or exclusive venue requests require 10+ days. Last-minute experience requests are handled on best-effort basis and may have limited options.

06
Procurement & Gifting

Corporate gift sourcing, branded merchandise, and vendor coordination for company events, client appreciation programs, and seasonal gifting.

Per-Service

Corporate gifting in Pakistan is a relationship-building investment — but sourcing quality gifts at scale, with consistent presentation and on-time delivery, is operationally demanding. Mukhtar manages the sourcing, quality review, packaging, and delivery coordination for corporate gifting programs of any scale.

In Scope
  • Corporate gift sourcing — local and imported options
  • Branded merchandise procurement and coordination
  • Eid, Ramadan, and seasonal gifting programs
  • Client appreciation gifts — bespoke sourcing
  • Employee milestone gifts (onboarding, anniversaries)
  • Packaging and presentation coordination
  • Delivery coordination within Lahore
  • Bulk order management (10–500 units)
  • Vendor quality review before dispatch
Out of Scope
  • Nationwide delivery logistics beyond Lahore (referral available)
  • Custom manufacturing or production
  • Orders under 5 units (minimum order applies)
  • Perishable food gifting at scale

Seasonal demand: Eid and Ramadan gifting programs require booking at least 3 weeks in advance due to supplier lead times. Last-minute requests during peak season cannot be guaranteed. Plan seasonal programs early.

Pricing Structure

Transparent. Consolidated.
No hidden fees.

Mukhtar operates on two pricing models depending on the nature and frequency of services required. All pricing is agreed and documented before any service begins.

Monthly Retainer
Contracted Clients

For companies with ongoing, regular concierge requirements. One fixed monthly fee covering a defined scope of services. Best for clients with predictable service volumes.

Includes
  • Dedicated named coordinator
  • 30-minute response SLA
  • Defined service scope documented in agreement
  • Monthly consolidated invoice
  • Monthly service review (optional)
  • NDA on all client information

Retainer fee is agreed based on anticipated service volume and complexity. Vendor spend is billed separately at cost or with agreed markup.

Per-Service
Ad-Hoc Clients

For companies that need concierge services occasionally — visiting delegations, one-off events, seasonal gifting programs. Fee charged per completed service request.

Includes
  • Coordinator assignment per request
  • Standard response SLA (within 2 hours)
  • Service fee quoted per request before proceeding
  • Single invoice per service delivery
  • Confidentiality maintained as standard

Per-service clients do not have a dedicated coordinator but are assigned based on availability and service type. Priority is given to retainer clients during peak periods.

White-Label
Partner Organisations

For companies that want to offer concierge services to their own clients under their brand — law firms, real estate developers, corporate banks. Mukhtar operates invisibly in the background.

Includes
  • Full service delivery under client brand
  • Mukhtar identity not disclosed to end clients
  • Coordinator briefed on partner brand standards
  • Custom reporting if required
  • Bespoke pricing based on arrangement scope

White-label arrangements require a separate partnership agreement. Available to a limited number of partners at any given time to maintain service quality.

Next Step

Ready to discuss
your requirements?

Submit a brief request and we will follow up to understand your needs — no commitment at this stage.

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